Olio

Where and how can I access Olio?

Trouble Logging In to Olio?

How will Olio contact me?

How do I update my Olio profile?

How is my impact calculated on Olio?

How does Olio monitor for Multiple Accounts?

How can I view another Olio user's profile?

How do 'likes' work on Olio?

How do ratings work on Olio?

How Can I Block Another User?

How do I manage my notifications on Olio?

Location and Privacy

How can I delete my account?

Acceptable Use Policy

What is the Watchlist?

Home and Explore

How do Olio’s Goals work, and why are they here?

What are Nift gifts on Olio, and how do I redeem them?

What can and can't be shared on Olio?

What’s the difference between ‘Use By’ and ‘Best Before’ dates?

Guidelines for Sharing on Olio

How do I add, edit and remove my listings?

How do I know when a listing is confirmed for pickup on Olio?

How can I be a great requester?

How do I collect my item once it's been confirmed?

How do Olio’s pick-up quotas work?

Why did Olio add a Sell section?

What are the rules and best practices for safe selling?

Olio is designed to connect local communities through in-person sharing. Here’s our policy on delivery and postage.

Can I ask or offer to deliver on Olio?

Can I list old or broken electronics?

How does AI-ify work?

How can I volunteer with Olio?

The Olio Forum is a part of the app where everyone in the Olio community can come together to chat, no matter where they live. It’s about sharing information, tips…

What are the guidelines for sharing on the Forum?

Events

Borrow helps neighbours lend and borrow everyday household items that they might otherwise buy, store, and let gather dust! 

How does lending and borrowing work on Olio?

“Wanted” is where you can ask for something specific that might be available for free or to borrow locally. It is also allowed to request to buy something pre-loved.

Wanted

Adverts

Karma Points

Reduced Food

Information relating to product recalls or possible food contamination of products that you may have collected.

Product Recall Information

What food safety steps should I follow, whether giving or collecting?

What’s the safest way to reheat food?

Olio is a community based on trust. Following these guidelines to ensure you're sharing safely.

How can I safely share items with others on Olio?

Where can I find more information on safety and hygiene?

In addition to Olio you might find the following services useful to access food.

Where else can I access free food and support?

How does Olio use my data?

General Allergen Information

Olio nudges unresponsive users with reminders and shows responsiveness scores—if ignored, just relist or try another item.

How does Olio handle unresponsive users?

Every user must verify their account via SMS or WhatsApp code.

How do I verify my account?

Reselling business-donated items is banned and will lead to suspension. You may resell peer items unless marked “not for resale.”

Can I resell items I collect via Olio?

Trust your instincts - verify profiles, stay on those in-app messages, skip delivery, and flag suspicious listings or users.

How can I avoid scams when using Olio?

Olio bans threatening language, hate, trolling, doxxing, romantic advances, and reports content via the app.

Offensive Conduct Policy

Unsubscribe from marketing emails using the link at the bottom. Essential system messages (like login, reset, alerts) can’t be unsubscribed.

How do I unsubscribe from Olio emails?

A DSAR lets you ask Olio for your data, such as profile info. We require ID to process, then you'll receive your data within 30 days.

What is a DSAR, and how can I request my personal data from Olio?

Check app status or known bugs, update the app, clear cache, then contact support with screenshots if issues persist.

What should I do if the Olio app isn’t working?

Why can’t I post or request a listing on Olio?

Messages may be archived, you may be logged into the wrong account, the other user may have deleted their account, or the item was removed for policy non-compliance.

Why are messages or chats missing in my Olio inbox?

Check your Wi-Fi/data, update or reinstall the app, clear cache, restart your device, or contact support if issues persist.

What should I do if the Olio app isn’t working on my device?

If you can’t log in, try common fixes like checking your email, resetting your password, or following our troubleshooting steps.

I’m having trouble logging in to Olio — how can I fix it?

Use the report icon for listings, forum posts, or messages.

How do I report issues or problems on Olio?

How can I contact Olio?

To cancel or refund your Supporter subscription, request it directly through the App Store or Play Store; account deletion won’t cancel it.

How do I cancel my Olio Supporter subscription and request a refund?

Any type of food business can join the Food Waste Heroes program.

Can Olio collect surplus food from my business?

Using the App

Find answers and get help from Intercom Support and Community Experts

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