A user can only rate another user if there has been an interaction between them.
Here is a quick video that shows how to rate another Olio user.
How can I rate another user?
Go to your messages inbox.Tap on the profile picture of anyone you have recently messaged with.Assign a star rating (5 is high, 1 is low).
Your rating should consider the other user’s quality of communication, timeliness for pickup, and whether the item was as advertised.
Why do we have ratings?
Ratings help Olioers know if another user has been reliable, polite, and has created a positive experience. It enhances the sharing experience within the community.
How is my rating calculated?
Once you receive 3 ratings, your average rating will be displayed.
Once you receive 10 ratings, your average will be shown with the highest and lowest ratings ignored to prevent unfair impacts on your overall rating.
Are ratings anonymous?
Yes, ratings are anonymous. However, when you only have a few ratings, it may be possible to see your rating increase or decrease as a result of a new rating.
Can I change a rating?
Yes, each user can rate you once, but they can change the rating at any time.
How does my star rating affect my ability to use Olio?
If you receive 3 low ratings (less than 3*) within 1 month, and your average rating for the last month is below 3*, your account will be suspended for a 30-day period to ensure a great sharing experience among Olioers.
How can I improve my rating?
Request a rating from users you have shared with in the past.
Be polite, on time, and efficient in your communication.
Continue adding and requesting listings via the app, ensuring a positive sharing experience.
Can I rate any user?
No, ratings are only allowed after the adder has confirmed that the listing is going to be collected.
How come a "no-show" can give a rating?
Both parties can rate each other once a pickup is confirmed. Allowing the "no-show" to give a rating prevents abuse of the system.
Ratings don’t work, I can’t rate another user?
If you can’t rate another user, it might be because the app doesn’t recognize that you have shared a listing. The person who added the listing needs to mark that the other user is picking the listing up by tapping the purple button within the messaging thread between both parties.
My Rating has disappeared?
If your rating has disappeared, check that you're logged into the right account. If you've been suspended, your previous ratings are wiped to give you a fresh start.