App not working?

We're really sorry you're experiencing issues. 😢 This page contains information on:

1. App status

2. Bugs 

 💡Recently fixed 
📲 In-app bugs 
🛒 Collection bugs 

3. What to do if you find a bug

1. App Status

2. Bugs

📲 In-app bugs

🐛 BUG: Login issues with OLIO's magic link

• Not receiving the email?
• Magic link is expired?
• Magic link opens the browser and not the app?
• Already have an account?

.🐛  BUGS: Blocking

• Unblocking does not work - you will still be unable to see listings
• Blocked users still have access to previous conversations and can continue to send messages via those conversations
• If you block a user, they won't see your listings but you WILL see their listings

🐛  BUGS: Messages

• Messages do not update when the app is open.
  • Pull the messages screen down to refresh or close/ open the app.
• When lots of messages are received in a short period of time, the app may run slowly.
• Listing icons at the top of the inbox are not correctly ordered.
• Messages can change from "read" to "unread" unexpectedly.

🐛 BUGS: Notifications

• For some iPhone users, notifications will not make a sound.
• Receiving a notification but the listing doesn't show.
  • You will need to change your search settings to show the appropriate distance & the newest first.
• If you're using the web app, you'll get messages asking to turn on notifications.
  • there are no notifications on the web app so please ignore this message.

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🐛 BUG: Switching between listing categories no longer resets the filter or takes you to the top of the list

• On an iPhone, you can tap the top centre of the screen to jump back to the top of the list.

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🐛 BUG: After completing the initial goals, new goals do not refresh

🐛 BUG: Listings are unlisted or marked as "Gone" after copying

• If this happens to you, when listing, delay 'Make live in' by five minutes, in order to make the listings active.

🐛 BUG: When you edit a listing, the "List for" timeframe resets to the default

• Double-check and update the list for timeframe when editing a listing

🐛 BUG: Profile likes, dislikes & about me

• When updating about me, likes & dislikes the information does not save.
• This makes it hard to get the profile badge.

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🛒 Collection bugs

🐛   BUG: Some users are currently seeing an issue where they are redirected to the join page after successfully signing up as a Food Waste Hero. They are subsequently redirected to https://volunteers.olioex.com/join when trying to access the volunteer hub, despite now being food waste heroes.

Workaround:

The workaround for this is logging out and logging back in with the same details: if the user does that, it seems to resolve itself. The logout button is located at the top right on the join page.

Extra detail:

We have only been able to replicate this on desktop, and went through the flow usually when testing on iOS.

🐛   BUG: Tesco collection confirmed, but no food on arrival

You might receive a confirmation message from Tesco, but arrive at the store and find no food to collect. Tesco have introduced a nationwide ‘automatic estimation’ of food surplus, which gets sent to OLIO, unless there is no food to collect. Due to some technical complications on Tesco’s end, on some occasions, the estimation is incorrect, and by the time you arrive for collection the ‘reduced to clear’ yellow sticker items have been sold to customers.

This issue currently only affects 2.3% of Tesco collections but OLIO knows it’s a massive inconvenience if this is you! We don’t want any FWH to have a wasted journey - ever!

Tesco is working hard with their IT provider to resolve this issue and it’s estimated that accurate estimations will be in place for all stores from October 2021. This is far from perfect and although the technical work is outside OLIO’s control, we are trying to aim is mitigate the effects of these errors as much as humanly possible by:

• Reporting to Tesco HQ all stores that experience issues with this feature. The store managers are then individually contacted and reminded to override the automated donation message, so that you can still take the food home, if there is any.
• Contacting FWHs who have flagged store tech issues via our surveys to reassure them this won’t be held against them and apologise for the wasted journey. 

In addition to this, please could you help by:

• Reporting the incident if it happened to you - > tapping ‘Something wrong?’ in the Volunteer Hub
• Speak to store staff about this as they are able to override the system and inform you there is no food

🚫As always, please do not go ahead unless if you have received a confirmation. If you are able to call the store before going ahead please do so for reassurance.

🐛  BUG: Tesco say OLIO haven't accepted.

 You might receive a confirmation message to go ahead, but the manager in store says they haven't received our acceptance messages. If you receive a confirmation, but the store's hand-held PDA device says OLIO hasn't accepted, staff can now run ''Manual Acceptance''. In case they've missed internal communications about this, please ask staff to:

 🐛   BUG: Tesco Conflicting messages