App not working?

We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

 💡Recently fixed 
📲 In-app bugs 
🛒 Collection bugs 

3. What to do if you find a bug

1. App Status

2. Bugs

If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the  ≡  menu), or reinstall the app. 

📲 In-app bugs

🐛   App crashing/ functioning slowly.

We have 3 confirmed issues:

• If you have the grammarly app on your phone, you may have issues with messaging. We advise you to turn off grammarly by following this guide:

Click here to turn off Grammarly for Olio

• Messages have been acting slow, freezing and causing the app to crash for many users.

Status: Investigating 🔍

• App crashes due to uploading a photo while adding a listing. 

Status: Investigating 🔍

🐛   Users are getting notifications from outside their distance settings

Status: Work started 🔧

🐛  Relisting/ copying expired listing doesn't work

Status: Investigating 🔍

• Relisting expired listings is not working
• Relisting come up as duplicate unlisted items

🐛  Login issues with Olio's magic link

Status: Click here to troubleshoot

🐛  Messages

Status: Investigating 🔍

• When lots of messages are received in a short period of time, they will take longer to load. 
  • Please try closing and opening the app
• Listing icons at the top of the inbox are not correctly ordered.
• Messages can change from "read" to "unread" unexpectedly.
• Messages are not always shown in the expected order (most recent).

🐛  Notifications

Status: Investigating 🔍

• For some iPhone users, notifications will not make a sound.
• Receiving a notification but the listing doesn't show.
  • You will need to change your search settings to show the appropriate distance & the newest first.
• If you're using the web app, you'll get messages asking to turn on notifications.
  • there are no notifications on the web app so please ignore this message.

🛒 Collection bugs

🐛    Copy function may sometimes fail

Status: Investigating 🔍

• When copying a listing the second item is not visible

🐛    Collection confirmation: multiple and conflicting messages are being sent

Status: Work started 🔧

🐛    Collection statistics messages are not always being sent

Status: Work started 🔧

🐛     Food Waste Heroes are unable to close baskets as the button is cut off-screen

Status: Troubleshoot by changing the phone's font size in the phone system settings.

3. What should I do if I think I find a bug? 

1️⃣  check that you have the very latest version of the app 

2️⃣ clear your cache (via My Account in the ≡   menu).

📱To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.