App not working?

We're really sorry you're experiencing issues with your OLIO app. There are hundreds of different reasons an app may have errors, but stick with us. Have a look for the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

 πŸ’‘Recently fixed 
πŸ“² In-app bugs 
πŸ›’ Collection bugs 

3. What to do if you find a bug


1. App Status

The mobile app is operational but there are some issues with the web app.

OLIO systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

βœ…  OLIO app (Android)

βœ… OLIO app (iOS) 

βš’οΈ  OLIO web app (Web) 

βœ… Volunteer Hub (Web)

Latest app version - 2.104.14

Please note: the βš’️  OLIO web app (Web) is not currently being worked on, so bugs will not be fixed. If you experience problems, please:

πŸ—‘οΈ  Clear your browser cache (here's a guide, otherwise a search-engine will explain how to do this for your browser i.e. chrome, safari)

πŸ•΅  Try using a "private browsing" function on your browser. 

β†ͺ️  Check the app on a different browser. 

πŸ–₯️  Use the OLIO android app on your PC or Mac - download an android emulator (we can recommend Bluestacks) which runs apps on your PC or Mac for free. The advantage of this is that you have a fully-featured OLIO app on your desktop! 


2. Bugs

πŸ“² In-app bugs

πŸ›   User can't receive OLIO's emails 

  • Users that have marked OLIOΒ΄s emails as Spam can no longer receive emails from OLIO

Investigating

 πŸ›  When trying to sign up users the app freezes when asking for the location 

Investigating

πŸ›  Photos still visible after changing category

  • Old photos are displayed with new information

Work started

πŸ›  Slow typing in app

  • After a new update, typing is slow

Investigating

πŸ›  Sign up/Log in - Rejected email address

Work started

πŸ›  Relisting/ copying expired listing doesn't work

  • Relisting expired listings is not working
  • Relistings come up as duplicate unlisted items

Investigating

πŸ›  Adding listings- Β¨Show to newbies firstΒ¨

  • When adding a listing the option Β¨Show to newbies firstΒ¨ only offers a negative day count

Investigating

πŸ›  Login issues with OLIO's magic link

  • Not receiving the email
  • Magic link is expired
  • Magic link opens the browser and not the app

Click here to troubleshoot

πŸ›  Blocking

  • Unblocking does not work - you will still be unable to see listings. 

Investigating

πŸ›  Messages not showing

  • Large batches of messages do not show immediately
    • Close and reopen app to find current messages
  • When lots of messages are received in a short period of time, the app may run slowly.
  • Listing icons at the top of the inbox are not correctly ordered.
  • Messages can change from "read" to "unread" unexpectedly.

Investigating

πŸ›  Notifications

  • For some iPhone users, notifications will not make a sound.
  • Receiving a notification but the listing doesn't show.
    • You will need to change your search settings to show the appropriate distance & the newest first.
  • If you're using the web app, you'll get messages asking to turn on notifications.
    • there are no notifications on the web app so please ignore this message.

Investigating

πŸ› Photos - Loading times are too long, and large photos and some common file types are not accepted.

Investigating

πŸ›  SMS verification (Singapore)

  • SMS verification is not working for some Singapore users

Investigating

πŸ› Goals do not appear, just a blank screen

  • After completing the initial goals, new goals do not refresh.

Investigating

πŸ› Profile likes, dislikes & about me

  • When updating about me, likes & dislikes the information does not save.This makes it hard to get the profile badge.

Investigating


⏳ Flames on listings may update slowly

  • This is not a bug. Flames may take a bit of time to update, especially when lots of OLIOers are using the app.



πŸ›’ Collection bugs

πŸ›   Volunteer Hub: 

July, 20th Update: Some customers may have been experiencing some server errors when trying to access the volunteer hub or baskets over the last few days. It will look like a blank page with a 502 or 503 error. Normally the server will come back up after a few minutes, so if you see an error please just be patient and try again a bit later. Please know that the technology team are aware of the issue and are currently working on a fix.

πŸ›    Some users are currently seeing an issue where they are redirected to the join page after successfully signing up as a Food Waste Hero. They are subsequently redirected to https://volunteers.olioex.com/join when trying to access the volunteer hub, despite now being food waste heroes.

Workaround:

The workaround for this is logging out and logging back in with the same details: if the user does that, it seems to resolve itself. The logout button is located at the top right on the join page.

Extra detail:

We have only been able to replicate this on desktop, and went through the flow usually when testing on iOS.

πŸ›     Food Waste Heroes canΒ΄t close baskets as the button is cut off-screen

Workaround: by changing the font size of the phone from the settings it is likely that the button can be seen and actioned.

Investigating

πŸ›  FWHΒ΄s badges are being reset

  • FWH month badges are being reset when a slot is skipped

Investigating

πŸ›  Statistics are not being shared

  • One-off collection statistics are not being posted in the Squad Chat.

Investigating

πŸ›  Food Waste Materials link in the volunteer hub breaks when changing country

Work started


3. What should I do if I think I find a bug? 

Please first check that you have the very latest version of the app! πŸ“±You can do this by visiting the App Store or Google Play. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.

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