App not working?

OLIO systems are operational but there are issues with the web app

OLIO systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

✅   OLIO app (Android)

✅   OLIO app (iOS) 

❌  OLIO web app (Web) 

✅  Volunteer Hub (Web)

We're really sorry your app isn't working :( It may be that you're experiencing a bug. Please read on to find out more about all known bugs. NB In many circumstances using the web app (https://web.olioex.com/) will allow you to use OLIO without issue.
Latest app version - version 2.57.3   
If you've encountered a bug, please first check that you have the very latest version of the app. You can do this by visiting the App Store or Google Play. You can also find out what version you're on by tapping the three horizontal lines at the top of the app and going to the 'Account' section. 
NB Android releases are available immediately, whereas iOS updates can take several days before they become available. If in doubt, try  (https://web.olioex.com/ )

Recently Fixed

    1. Accessing and requesting an item through a users profile takes you to the wrong conversation

    2. When updating the filter for non-food listings, items listed default to "just gone"

Known Outstanding Bugs

1. When an item is confirmed as "not available" and then updated to a confirmed collection, messaging is inconsistent

Investigation underway

Check here for updates

2. Sunday slowdown

  • On Sunday evenings between 6-8PM  GMTwe have noticed issues with messages taking a long time to send and images loading slowly. Therefore there may be slow performance on Sunday evenings.

Investigation underway

Check here for updates

3. SMS verification

  • If you input an incorrect number and wish to change it, the "back" arrow points the wrong way

Investigation underway

Check here for updates

4. Swipe to archive on iPad does not work

Investigation underway

Check here for updates

5. SMS verification

  • Some Singapore numbers are not being recognised

Investigation underway

Check here for updates

6. Messages flick from read to unread

Investigation planned

Check here for updates

7. Food Waste Hero registration issue

  • Some users are unable to select their country when registering as a Food Waste Hero from mobile devices
  • As a temporary solution, please complete Food Waste Hero registration from a computer instead

Investigation planned

Check here for updates

8. Delays when adding photos and editing listings

  • Some users are experiencing issues uploading photos and editing their listings

Investigation planned

Check here for updates

Quick Fix

By logging out and logging back in again, you can often solve some issues on your app. Tap the 3 horizontal lines, then account, then logout in the top of the screen. You can then log in again.

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