App not working?

OLIO operational but there are some issues with the web app

OLIO systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

✅   OLIO app (Android)

✅   OLIO app (iOS) 

⚒️  OLIO web app (Web) 

✅  Volunteer Hub (Web)

We're really sorry your app isn't working :( It may be that you're experiencing a bug. Please read on to find out more about all known bugs. NB In many circumstances using the web app (https://web.olioex.com/) will allow you to use OLIO without issue.
Latest app version - version 2.69.5

Recently Fixed

✅ As of 30th of March, it seems that the issue related to Tesco Stores not receiving a 'donation confirmation' from OLIO has been resolved. We will continue to monitor the situation with our IT partners in the next few days. If you experience any issue with your collection, please make sure to fill out this form. 

✅ Item no longer available message is being sent to the requester even if they have been confirmed as the collector

Known Outstanding Bugs

BUG: Login issues with OLIO's magic link

  • Not receiving the email?
  • Magic link is expired?
  • Magic link opens the browser and not the app?
  • Already have an account?

Click here to troubleshoot

BUG: Messages are not received when you are browsing items in the app

  • Refresh messages by pulling down the screen
  • Some customers have found closing and opening the app to display their unread messages

Investigating

Check here for updates

BUG: Switching between listing categories no longer resets the filter or takes you to the top of the list

  • On an iphone, you can tap the top centre of the screen to jump back to the top of the list

Investigating

Check here for updates

BUG: After completing the initial goals, new goals do not refresh

Investigating

Check here for updates

BUG: It's no longer possible to copy the text on the app

Investigating

Check here for updates

What should you do?

If you've encountered a bug, please first check that you have the very latest version of the app. You can do this by visiting the App Store or Google Play. You can also find out what version you're on by tapping the three horizontal lines at the top of the app and going to the 'Account' section. NB Android releases are available immediately, whereas iOS updates can take several days before they become available.

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