App not working?

We're really sorry you're experiencing issues with your OLIO app. There are hundreds of different reasons an app may have errors, but stick with us. Have a look for the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

 💡Recently fixed 
📲 In-app bugs 
🛒 Collection bugs 

3. What to do if you find a bug

1. App Status

2. Bugs

📲 In-app bugs

🐛   User can't receive OLIO's emails 

• Users that have marked OLIO´s emails as Spam can no longer receive emails from OLIO

 🐛  When trying to sign up users the app freezes when asking for the location 

🐛  Photos still visible after changing category

• Old photos are displayed with new information

🐛  Slow typing in app

• After a new update, typing is slow

🐛  Sign up/Log in - Rejected email address

🐛  Relisting/ copying expired listing doesn't work

• Relisting expired listings is not working
• Relistings come up as duplicate unlisted items

🐛  Adding listings- ¨Show to newbies first¨

• When adding a listing the option ¨Show to newbies first¨ only offers a negative day count

🐛  Login issues with OLIO's magic link

• Not receiving the email
• Magic link is expired
• Magic link opens the browser and not the app

🐛  Blocking

• Unblocking does not work - you will still be unable to see listings. 

🐛  Messages not showing

• Large batches of messages do not show immediately
  • Close and reopen app to find current messages
• When lots of messages are received in a short period of time, the app may run slowly.
• Listing icons at the top of the inbox are not correctly ordered.
• Messages can change from "read" to "unread" unexpectedly.

🐛  Notifications

• For some iPhone users, notifications will not make a sound.
• Receiving a notification but the listing doesn't show.
  • You will need to change your search settings to show the appropriate distance & the newest first.
• If you're using the web app, you'll get messages asking to turn on notifications.
  • there are no notifications on the web app so please ignore this message.

🐛 Photos - Loading times are too long, and large photos and some common file types are not accepted.

🐛  SMS verification (Singapore)

• SMS verification is not working for some Singapore users

🐛 Goals do not appear, just a blank screen

• After completing the initial goals, new goals do not refresh.

🐛 Profile likes, dislikes & about me

• When updating about me, likes & dislikes the information does not save.This makes it hard to get the profile badge.

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⏳ Flames on listings may update slowly

• This is not a bug. Flames may take a bit of time to update, especially when lots of OLIOers are using the app.

🛒 Collection bugs

🐛   Volunteer Hub: 

July, 20th Update: Some customers may have been experiencing some server errors when trying to access the volunteer hub or baskets over the last few days. It will look like a blank page with a 502 or 503 error. Normally the server will come back up after a few minutes, so if you see an error please just be patient and try again a bit later. Please know that the technology team are aware of the issue and are currently working on a fix.

🐛    Some users are currently seeing an issue where they are redirected to the join page after successfully signing up as a Food Waste Hero. They are subsequently redirected to https://volunteers.olioex.com/join when trying to access the volunteer hub, despite now being food waste heroes.

Workaround:

The workaround for this is logging out and logging back in with the same details: if the user does that, it seems to resolve itself. The logout button is located at the top right on the join page.

Extra detail:

We have only been able to replicate this on desktop, and went through the flow usually when testing on iOS.