App not working?

We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

 πŸ’‘Recently fixed 
πŸ“² In-app bugs 
πŸ›’ Collection bugs 

3. What to do if you find a bug


1. App Status

The mobile app is operational but there are some issues with the web app.

Olio systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

βœ…  Olio app (Android)

βœ… Olio app (iOS) 

βš’οΈ  Olio web app (Web) Troubleshoot guide

βœ… Volunteer Hub (Web)

Latest app version - 2.111.6


2. Bugs

If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the  ≑  menu), or reinstall the app. 

πŸ“² In-app bugs


πŸ›   App crashing/ functioning slowly.

We have 3 confirmed issues:

  • If you have the grammarly app on your phone, you may have issues with messaging. We advise you to turn off grammarly by following this guide:

Click here to turn off Grammarly for Olio

  • Messages have been acting slow, freezing and causing the app to crash for many users.

Status: Investigating πŸ”

  • App crashes due to uploading a photo while adding a listing. 

Status: Investigating πŸ”

πŸ›   Users are getting notifications from outside their distance settings

Status: Work started πŸ”§

πŸ›  Relisting/ copying expired listing doesn't work

Status: Investigating πŸ”

  • Relisting expired listings is not working
  • Relisting come up as duplicate unlisted items


πŸ›  Login issues with Olio's magic link

Status: Click here to troubleshoot


πŸ›  Messages

Status: Investigating πŸ”

  • When lots of messages are received in a short period of time, they will take longer to load. 
    • Please try closing and opening the app
  • Listing icons at the top of the inbox are not correctly ordered.
  • Messages can change from "read" to "unread" unexpectedly.
  • Messages are not always shown in the expected order (most recent).


πŸ›  Notifications

Status: Investigating πŸ”

  • For some iPhone users, notifications will not make a sound.
  • Receiving a notification but the listing doesn't show.
    • You will need to change your search settings to show the appropriate distance & the newest first.
  • If you're using the web app, you'll get messages asking to turn on notifications.
    • there are no notifications on the web app so please ignore this message.



πŸ›’ Collection bugs


πŸ›    Copy function may sometimes fail

Status: Investigating πŸ”

  • When copying a listing the second item is not visible


πŸ›    Collection confirmation: multiple and conflicting messages are being sent

Status: Work started πŸ”§


πŸ›    Collection statistics messages are not always being sent

Status: Work started πŸ”§


πŸ›     Food Waste Heroes are unable to close baskets as the button is cut off-screen

Status: Troubleshoot by changing the phone's font size in the phone system settings.


3. What should I do if I think I find a bug? 

1️⃣  check that you have the very latest version of the app 

2️⃣ clear your cache (via My Account in the β‰‘   menu).

πŸ“±To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.

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