App not working?

OLIO operational but there are some issues with the web app

OLIO systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

✅   OLIO app (Android)

✅   OLIO app (iOS) 

⚒️  OLIO web app (Web) 

✅  Volunteer Hub (Web)

We're really sorry your app isn't working :( It may be that you're experiencing a bug. Please read on to find out more about all known bugs. NB In many circumstances using the web app ( will allow you to use OLIO without issue.
Latest app version - version 2.62.6

Recently Fixed

✅ Login issues on the volunteer hub have been fixed.

Known Outstanding Bugs

BUG: Login issues with OLIO's magic link

  • Not receiving the email?
  • Magic link is expired?
  • Magic link opens the browser and not the app?
  • Already have an account?

Click here to troubleshoot

BUG: Messages are not received when you are browsing items in the app

  • Refresh messages by pulling down the screen

Estimated fix date: 20th January

Check here for updates

BUG: When copying an item, your previous "list for" timeframe will not be saved. 

  • Please check the 'list for the time each time copying an item.

Estimated fix date: 20th January

Check here for updates

BUG: FWHs app closes when opening the "what happened with this item?" link

  • If this happens, please do not click the link.

Estimated fix date: 20th January

Check here for updates

What should you do?

If you've encountered a bug, please first check that you have the very latest version of the app. You can do this by visiting the App Store or Google Play. You can also find out what version you're on by tapping the three horizontal lines at the top of the app and going to the 'Account' section. NB Android releases are available immediately, whereas iOS updates can take several days before they become available.

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