Collection slots not showing

 All collection slots currently available near you can be viewed on the Volunteer Hub under Available Collection Slots

Why are no collection slots available near me?

There are several reasons why you may not be able to see any collection slots at all:

🗺️ Collection slots may only visible to users with a Location set within a certain distance of the store. 

🤷 We may currently have no participating locations nearby.

🦸 Or they have all been claimed by other Food Waste Heroes already.

This gives you the opportunity to sign up a new place to OLIO as a Squad Starter! We have the incredible support from our amazing community who sign up local businesses save food from going to waste. Log your details in our Squad Starter form find out how you can sign up a new place to OLIO.


Why can't I see a collection slot that I know is available on the Volunteer Hub?

If you know that a collection is available (i.e. you know that it has been skipped/paused/unassigned from), but are unable to view it on the Volunteer Hub, there could be a few explanations:

🗺️  Your location is set too far away from the store. For food safety and environmental reasons, Food Waste Hero collection slots are only shown as available to users living within a set distance of each store to ensure that you do not need to travel far to collect.

🦸 The slot has already been claimed by another Food Waste Hero. We are incredibly lucky to have such an amazing active community, so slots are claimed very quickly! We cannot 'reserve' slots, and they are allocated on a first-come-first-served basis, so please ensure you have your notification settings set up on the Volunteer Hub so that you are first to be notified when a new slot becomes available.

🐣 You haven't done a collection before. To ensure that everyone has time to be trained fully, some one-off slots are only available to experienced users who have done a collection before. 

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