What should I expect from my Pret collections?
Pret A Manger collections typically include a variety of chilled sandwiches, salads, wraps, and pastries. The type and amount of food can vary daily.
All food must be shared by midnight on the date printed on the packaging.
Once collected, always include a clear photo of the food and its use-by date in your listing.
What food can and cannot be collected?
Pastries
✅ Can be collected only if labelled with allergen information by store staff.
❌ If no label is available, do not collect and report this via the Volunteer Hub.
Hot Food
❌ Hot food cannot be collected. Pret A Manger does not donate hot food due to strict food safety and temperature control requirements.
Collection Timing & Store Communication
Ensure to arrive at closing time for your collection. If you are running late, please knock on the door as staff may still be in store after your scheduled slot.
Some Pret stores do not send automated confirmation messages. If unsure, please call the store 1-2 hours before your slot.
If your store’s closing time has changed, please let us know by reporting it via the Volunteer Hub.
Store Staff & Surplus Food
Pret A Manger staff can take food for personal use at the end of their shift. Any remaining food is then offered to Olio volunteers. If you have concerns, report it via the Volunteer Hub.
Reporting Issues
For any issues - including missing allergen labels, incorrect collection times, or problems contacting the store - please submit an FWH Issue Report Form in the Volunteer Hub.