What happens when collections are unclaimed?
What happens when a collection slot remains unclaimed? Does food go to waste?
When an ongoing collection slot remains unclaimed, a message will automatically go out into the existing squad's group chat on the day to notify them and allow them to cover the slot as a one-off. This allows the slot to be covered whilst ensuring that the ongoing slot is still available on the Volunteer Hub for a Food Waste Hero who wants to collect regularly.
Can I cover an unassigned slot temporarily?
If you are already in the squad, a message will go out into your group chat on the collection day to request for a squad member to cover the slot as a one off (if the slot is still unclaimed).
If you are outside of the squad, we are unable to assign the slot temporarily to you, but please do claim the regular collection if you are happy to commit.
Please do not claim an ongoing collection with the intention of only covering temporarily as this means that other Food Waste Heroes will be unable to claim the ongoing collection via the Volunteer Hub themselves.