Booker: contacting before collections

Should I call Booker before my collection?

No, please do not call the branch before your collection.

To see if there’s any food for you to collect, please wait for a collection confirmation message to come through in the ‘Messages’ section of the OLIO app. OLIO’s Little Helper will send a collection confirmation message in your Squad’s group chat to confirm if there is any food to collect. If you have not received a collection confirmation message whether there's food to collect one hour before your collection, this means there is no surplus food to collect.

Please do not set off for your Booker collection before receiving the collection confirmation message in the group chat to avoid a wasted journey and confusion in-store!

*This rule does vary business by business so if you're collecting from another store that isn't Booker, you may need to call ahead (and you won't receive the automated confirmation message in your group chat)! Please check in your squad's description to learn more. 

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