Booker: no food to collect after confirmation message

Why was there no food to collect, even if I received a collection confirmation message?

Please rest assured that if Booker informs you (via Olio’s Little Helper in the Olio app chat), then there should be food to collect. If you’re told that there’s food to collect, but in fact there isn't any, please inform us via a FWH Issue Report by tapping 'Report an issue' button in My Collection Slots on the Volunteer Hub. 👍

While this should be a rare exception, there are two possible reasons:

1. The Booker branch did have surplus food when they sent the confirmation message, but they sold this food to customers after they sent the confirmation message.

2. The Booker branch sent the confirmation message by mistake.