Become an OLIO Supporter

What’s an OLIO Supporter?

An OLIO Supporter is someone who’s helping our planet-saving mission by subscribing to OLIO. This helps cover some of our operating costs, and in return OLIO Supporters get access to additional features that include a map view of listings and a special Supporter profile. We will continue to research adding new features into the bundle over time. 

We’re immensely grateful to all of our Supporters because it’s thanks to them that we get to have this incredible impact.

How much does OLIO Supporter cost?

Monthly and annual subscriptions are available, and we're testing prices to learn what works best for our community. If you're a monthly subscriber and want to switch to a new subscription then you can cancel your current subscription and set up a new one. 

I've seen a cheaper subscription price - can I swap?

You are free to cancel your subscription at any time and refund options are outlined below. If you are within the cancellation period (likely for a monthly subscription), you will be able to see new prices and subscribe at that price. If you're outside the cancellation period (likely for a yearly subscription) then your subscription will run to the end of the subscription period and you can re-subscribe at whatever new prices are available at that point in time.

Does being a Supporter give priority access, or advantage over other users?

No, the core OLIO app (neighbour-to-neighbour food sharing) remains free for all to use. The Supporter features just provide an alternative view of listings which some people prefer. 

Do you plan to charge for other parts of the OLIO app?

OLIO was set up to solve the problem of food waste and the core OLIO app is a food sharing app. Given that this is our core and our mission - and food needs to be shared quickly, and also helps a lot of people - we don't want to do anything that stands in the way of food being shared. Therefore food sharing will always remain free and available to all. 

It is very much our hope that all of OLIO as it is today remains free BUT if we are not able to cover our costs then we will need to look at all options to ensure that OLIO can continue to exist (apart from charging for food sharing as that will *always* be free)

Why can't I subscribe/make an in-app purchase?

You may have restrictions in place for in-app purchases. To remove this restriction please follow the steps below:

Android

  • Open up Play Store and then hit the menu button located on the top left-hand corner
  • Scroll down a bit and select the Setting tab, where you will find the ‘Require authentication for purchases‘ option
  • Tap that and then select ‘For all purchases through Google Play on this device‘
  • If your phone sports a fingerprint sensor, then fingerprint authentication will be available as well

iOS

  • Go to device Settings
  • Tap Screen Time
  • Tap Content & Privacy Restrictions
  • Turn on Content & Privacy Restrictions
  • Tap iTunes & App Store Purchases
  • Tap In-app Purchases7. Check Allow

Does my Supporter subscription automatically renew?

Yes, your monthly and annual subscription renews automatically

How do I cancel my subscription?

On your iPhone:  

  • Tap here to view your Subscriptions page. 
  • Tap OLIO. 
  • Tap Cancel Subscription. 
  • To learn more, please visit Apple's support page.      

On your Android phone:  

  • Tap here to view your Subscriptions page. 
  • Tap OLIO. 
  • Tap Cancel subscription. 
  • Follow the instructions on the screen.

Billing

How are Subscriptions billed?

Your subscription will automatically renew every month or year from the date of purchase. You can cancel at any time.

Can I request a refund?

Android: You have up to two hours to return it for a full refund in Google Play. If you purchase the Supporter version again, you won't be able to return it a second time.

iOS: You may request a refund directly from Apple.

How do I update my payment details?

Android users: View this article

iOS users: View this article

For FWH Volunteers

Will OLIO Supporters get priority access to my food?

No, it is still up to you who you want to give your food to. They can be a Supporter or a normal user.

Will OLIO Supporters be able to request or collect more food from FWHs?

No, Supporters will have the same access as all other users. 

Do I have to become an OLIO Supporter to continue to volunteer/to collect food from businesses as a FWH?

Nope :) Anyone can be a volunteer.

Can OLIO Supporters have more collection slots?

Nope :) Becoming a Supporter has no impact on your FWH status.

Why aren’t FWHs getting access to the Supporter features for free?

Generating income via Supporter subscriptions is *critical* to help cover the costs associated with running the app, and so we need as many people as possible to become OLIO Supporters, including Food Waste Heroes if they choose to. Being an OLIO Supporter is completely separate from being a Food Waste Hero, a Community Hero, or any other volunteering role, and everyone is able to have more than one role. We very much hope that Food Waste Heroes feel fulfilled, recognised and appreciated through their volunteering experience, the 10% allowance, and recognition within the app. 

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