Why are my notifications delayed?​

If you have picked up more than 7 listings in 7 days, we may apply a small delay to your notifications. 

How the delay works

  • If you have more than 7 confirmed pickups/ collections in the past 7 days, then you will see new listings 1 hour later than users who haven't yet picked anything up that week. This is to ensure that as many people as possible get the opportunity to pick up food, and so OLIO can grow, and therefore save more food. 
  • The delay is removed as soon as you no longer have 7 pickups arranged within 7 days.
  • The delay does not apply to food donated by businesses after 9pm (GMT).  

This is because in order to be fair to everybody, we need to ensure that the food is shared as widely as possible. For safeguarding reasons we also need to make sure that none of our users become dependent upon OLIO. And finally, in order for OLIO to grow and to save as much food as possible, we need to make sure that as many people as possible experience the joy of food sharing. Thank you for your understanding :)

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