Calling ahead of your collection
Do I need to call my local Tesco store ahead of my collection?
No, please do not call the store before your collection. To confirm if there’s any food for you to collect, please check your Squad’s group chat, in the ‘Messages’ section of the OLIO app.
OLIO’s Little Helper will send a message in your Squad’s group chat, usually between 7.30-8:30pm for evening/next morning collections, or between 1-3pm for collections on Sundays. If you haven't received a confirmation message whether there's food to collect, please assume a collection is not needed.
Please do not set off for your Tesco collection before receiving the confirmation message in the group chat to avoid you a wasted journey and confusion in-store!
*This rule does vary business by business so if you're collecting from another store that isn't Tesco, you may need to call ahead (and you won't receive the automated confirmation message in your group chat)! Please check in your squad's description to learn more