Skipping collections

How can I skip a slot if I can't make my next collection?

Please head to the Volunteer Hub and navigate to ‘My Collections’. Please choose the slot you want to skip and tap ‘more info’. Scroll down and tap ‘Skip next collection’. When you skip your collection, OLIO's Little Helper will send a message in your squad's group chat. Your fellow FWHs or FWHs outside your squad can then indicate that they'll cover for you, by claiming your skipped slot on the Volunteer Hub under 'Available collection slots'. Please note it is still your responsibility to ensure that someone claims your skipped slot as otherwise it will count as a missed collection against your profile.

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