Arranging for cover
Skipping, pausing, swapping - which one's for what?
How can I skip a slot if I can't make my next collection?
How can I pause a collection slot if I'm going away?
Please head to the Volunteer Hub and navigate to ‘ My Collections’. Please choose the slot you want to pause and tap ‘more info’. Scroll down and tap ‘Pause collection’. Choose the date of your final collection before the break. Then choose how many collections you want to pause. If you need to pause more than 3 collections, please unassign yourself instead.
How do I swap slots?
If you want to permanently swap your collection slot with a fellow FWH, you can do this on the Volunteer Hub. Please head to 'My Collections', tap 'more info' for the slot you want to swap and then tap 'swap collection' towards the bottom of the page. Please note swapping slots happens immediately, so you must agree in writing first with the person you're swapping with.
What if the FWH who stepped forward to cover my paused collection can no longer make it? Would this count as a missed collection for me?
No, it would count against their profile instead. However, please be aware that it is your responsibility to find cover and to ensure that your cover claims your (paused) collection slot, as otherwise this will count as a missed collection against you.
Whose responsibility is it to arrange cover when I am unable to do a collection?
Yours! ☺ We completely understand that sometimes you can’t collect as planned. In that case please head to the Volunteer Hub to pause your collection. This will offer your slot to your fellow FWHs who must claim your paused slot(s). It is your responsibility to ensure someone claims your paused slot(s).
Who can claim my skipped or paused slot?
Whilst a message will go out into your squad's group chat when you skip or pause your slot to see if anyone from within the squad can cover the cover slot internally first, any Food Waste Hero who has completed their training (i.e. they have been previously inducted) will be able to claim cover slots via the Volunteer Hub. This means that a Food Waste Hero from outside your squad may join your group chat temporarily whilst the cover is ongoing.
Do I still need to arrange cover if I pause any upcoming collection(s)?
Once you’ve paused any upcoming collection(s) on the Volunteer Hub, OLIO’s Little Helper will offer your fellow FWHs the chance to claim it. It is your responsibility to ensure someone claims your (paused) slot(s) as otherwise it will count as a missed collection against you. To claim any of your (paused) slot(s), your fellow FWHs will have to tap the button to ‘Help out’ in the group chat. When someone claims your paused slot, they will get automatically added to the group chat.