How to arrange for cover

We understand that not every week is the same, and therefore you might not be able to do one of your future collections as planned. For example, if you're going to be away, if you're sick, or if you've had a last minute change of plans, you can ask the OLIO Community for help to cover your slot. You can also permanently swap slots with someone in your squad. You can skip, pause or swap your collection slot under 'More Info' on the Volunteer Hub under the 'My Collection Slots' tab.

Skipping, pausing, swapping - which one's for what?
If you cannot do your next collection, please   skip. If you want to  pause up to 3 of your future collections after your next one, please   pause. And if you've agreed with another Food Waste Hero to swap collection slots, please   swap. All three options are explained in more detail below.
How can I skip a slot if I can't make my next collection?
Please head to the Volunteer Hub and navigate to ‘My Collections’. Please choose the slot you want to skip and tap ‘more info’. Scroll down and tap ‘Skip next collection’. When you skip your collection, OLIO's Little Helper will send a message in your squad's group chat. Your fellow FWHs or FWHs outside your squad can then indicate that they'll cover for you, by claiming your skipped slot on the Volunteer Hub under 'Available collection slots'. Please note it is still your responsibility to ensure that someone claims your skipped slot as otherwise it will count as a missed collection against your profile.

How can I pause a collection slot if I'm going away?

Please head to the Volunteer Hub and navigate to ‘ My Collections’. Please choose the slot you want to pause and tap ‘more info’. Scroll down and tap ‘Pause collection’. Choose the date of your final collection before the break. Then choose how many collections you want to pause. If you need to pause more than 3 collections, please unassign yourself instead.

How do I swap slots?

If you want to permanently swap your collection slot with a fellow FWH, you can do this on the Volunteer Hub. Please head to 'My Collections', tap 'more info' for the slot you want to swap and then tap 'swap collection' towards the bottom of the page. Please note swapping slots happens immediately, so you must agree in writing first with the person you're swapping with. Also, you will be able to swap your slot only with another Food Waste Hero collecting at the same store. 

What if the FWH who stepped forward to cover my paused collection can no longer make it? Would this count as a missed collection for me?

No, it would count against their profile instead. However, please be aware that it is your responsibility to find cover and to ensure that your cover claims your (paused) collection slot, as otherwise this will count as a missed collection against you.

Whose responsibility is it to arrange cover when I am unable to do a collection?

Yours! ☺ We completely understand that sometimes you can’t collect as planned. In that case please head to the Volunteer Hub to pause your collection. This will offer your slot to your fellow FWHs who must claim your paused slot(s). It is your responsibility to ensure someone claims your paused slot(s).

Who can claim my skipped or paused slot?

Whilst a message will go out into your squad's group chat when you skip or pause your slot to see if anyone from within the squad can cover the cover slot internally first, any Food Waste Hero who has completed their training will be able to claim cover slots via the Volunteer Hub. This means that a Food Waste Hero from outside your squad may join your group chat temporarily whilst the cover is ongoing.

Do I still need to arrange cover if I pause any upcoming collection(s)?

Once you’ve paused any upcoming collection(s) on the Volunteer Hub, OLIO’s Little Helper will offer your fellow FWHs the chance to claim it. It is your responsibility to ensure someone claims your (paused) slot(s) as otherwise it will count as a missed collection against you. To claim any of your (paused) slot(s), your fellow FWHs will have to tap the button to ‘Help out’ in the group chat. When someone claims your paused slot, they will get automatically added to the group chat.

I'm trying to arrange for cover, but I can't skip or pause my collection on the Volunteer Hub. What should I do?

If you have already let us know that you will no longer to be able to attend future collections at your store (by pausing or unassigning in advance), you will not be able to arrange for cover before the final collection date you committed to on the Volunteer Hub. 

In these instances, the option to unassign, skip, and pause will be greyed out and you will be unable to click on them.

If you absolutely cannot collect, please ask within your squad if someone can cover you informally. They must list any food collected against their own regular collection slot.

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