Collection slot types
What different types of collection slots are there?
There are three different types of collection slots you can claim: ongoing, temporary and one-off collection slots.
As the names suggest, 'ongoing' slots have a start date and no end date. They might happen daily, once a week, once every two weeks, or once a month. If you claim an 'ongoing' slot, collections will happen until you step down, or if the business stops working with OLIO on your collection day/time.
'Temporary' collection slots are the same as 'ongoing' ones, just that 'temporary' slots have an end date. It is clear that this slot will end at some point in the future. This could be because a fellow Food Waste Hero has offered up their slot on a temporary basis, for example, because they're away and hope for someone, like you, to cover for them temporarily.
Lastly, 'one-off' collection slots happen only once. They have an end date, just like 'temporary' slots, but they only happen once. This could either be because a fellow Food Waste Hero has skipped or paused one of their collections, or the pick-up could be from an event that only happens once.
How many 'ongoing' slots can I claim?
To give as many people as possible a chance to have an ongoing collection slot with a business, we limit the number of ongoing collection slots any one Food Waste Hero can have to 2 slots. This rule doesn't apply in regions where there aren't that many Food Waste Heroes yet. In this case a Food Waste Hero may have more than 2 regular collection slots.
How many 'temporary' or 'one-off' slots can I claim?
Food Waste Heroes can have up to 2 temporary or one-off collection slots assigned to their account at any given time, in addition to any ongoing slots (if any). For example, a Food Waste Hero might be collecting from a local cafe twice a week, and additionally they might cover one of their fellow Food Waste Heroes in the same week as a one-off, and collect surplus food from an event. Once they've completed any of their temporary or one-off collections they may claim additional temporary or one-off collections, 48 hours after their last temporary or one-off collection.
Why can’t I claim a ‘temporary’ or ‘one-off’ slot?
Currently, only Food Waste Heroes who have been previously inducted for an ongoing collection slot are able to claim temporary or one-off collection slots, unless the temporary/one-off slot is in more than 72 hours from the time of your trying to claim it. This is to allow enough time for you to complete the relevant training and onboarding before the collection.