What are the roles and responsibilities of Squad Captains?

What are the responsibilities of a Squad Captain?

The main responsibility of a Squad Captain is to ensure that food does not go to waste and that everyone in their squad is enjoying their volunteering experience. There are a number of ways this can be achieved, which are outlined in the Squad Captain Manual, available in the Volunteer Hub.

In sum, Squad Captains are there to:

  • Engage Food Waste Heroes within their squad
  • Enforce OLIO's guidelines within the squad and answer questions
  • Represent the squad to the store and OLIO

As the leader of your Squad, OLIO is counting on you to maintain a positive environment and follow the above guidelines. OLIO reserves the right to remove Squad Captains and/or Food Waste Heroes who may disrupt this.


As a Squad Captain, what do I do if someone in my Squad is being unreliable?

As per our volunteering agreement, certain behaviour is unacceptable in our friendly and responsible community. 

Please follow our reporting guide to learn how to report content on the app by using the flag 🏳️ on a message, profile, or listing.

If something wrong has happened during the collection, pease report this to OLIO via the 'Something wrong' button in your Volunteer Hub under 'My collection slots". Examples of reportable incidents include:

  • Breaking the rules set out by OLIO's Food Safety Management System
  • Failing to arrange for cover twice, resulting in food going to waste

How can Squad Captains receive support?


All Squad Captains are invited to an a special induction when they step forward that gives tips on leading a group and to help address any initial queries. Squad Captains can also post on the OLIO forum to receive advice and support from other members of the Food Waste Hero community.

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