Squad Captain information

What are Squad Captains?

Squad Captains support and encourage a Squad of Food Waste Heroes. They are present and active in the Group Chat - which can be found in Messages under the store name. They are the main point of contact between the Squad  and OLIO, reporting issues if they occur. 


Why do Squads need a Captain?

OLIO has hundreds of Food Waste Hero squads. In order to ensure that collections are running smoothly for all of these, Squad Captains play an essential role in leading the teams and keeping them well organised and reliable. Additionally, Food Waste Heroes need a person to go to in case they have any questions in relation to their surplus food collections.


What are the responsibilities of a Squad Captain?

Squad Captains ensure that collection slots are covered as best they can so does not go to waste by:

  • Reminding FWHs to confirm their collection in the group chat.
  • Reminding FWHs who can't collect to arrange cover in advance. 
  • Following up with FWHs who share 0 listings to gain insight on what happened and flag to OLIO when appropriate.
  • Sometimes offering cover for slots with no FWH assigned.
  • Enforcing OLIO's guidelines (e.g. Use By dates) and answering questions.
  • Relaying information and issues about the store, collections or Squad to OLIO.
  • Maintaining a positive community spirit by being positive and supportive. 

Please bear in mind that a failure to carry out these responsibilities may result in you being contacted and asked to step down from your position.

In order to ensure that it is possible for these responsibilities to be carried out, Squad Captains cannot be blocked by members of their squad. OLIO will take action to unblock any Squad Captains if this occurs in error.


As a Squad Captain, what do I do if someone in my Squad is being unreliable?

As per our volunteering agreement, certain behaviour is unacceptable in our friendly, committed and responsible community. Please follow our reporting guide to learn how to report content on the app by using the flag 🏳️ on a message, profile, or listing.

If something wrong has happened during the collection, pease report this to OLIO via the 'Something wrong?' button in your Volunteer Hub under ' My collection slots" (this form is also available in Documents on the Volunteer Hub). Examples of reportable incidents include:

  • Breaking food safety guidelines. 
  • Missing collections and failing to arrange cover, resulting in food going to waste.


How can Squad Captains receive support?

All Squad Captains are invited to an a special induction when they step forward that gives tips on leading a group and to help address any initial queries. Squad Captains can also post on the OLIO forum to receive advice and support from other members of the Food Waste Hero community. There is also the 'Something Wrong?' button to contact the FWH team directly.


Why are the longest-standing collectors being automatically appointed as Squad Captain if no one else steps forward?

As it is compulsory for each Squad to have a Captain, we hope that someone steps forward to take on this role. If no one steps forward, the longest-standing collector within the group will automatically be appointed to recognise their experience and commitment to the Squad.

🎁 What do I get for being a Squad Captain?

Valuable team management experience, and the good feeling that you’ve contributed to a better tomorrow. 💚 Remember that volunteering is an excellent way to boost your skills, let us know if you need a reference, and if we have enough information on your efforts, we can help!

To recognise the amazing work that our Squad Captains are doing, you will also receive the ‘Squad Captain’ badge that will appear in your profile so others can easily recognise your level. 

For businesses where there are slot limitations in place, Squad Captains can also claim an additional ‘bonus’ 3rd collection slot as a thank you. To redeem this, please email volunteer@olioex.com with the details of the extra slot you’d like. Please be aware that this is subject to the slot's availability at the time OLIO HQ processes your request.

If you're a Squad Starter, you are allowed an additional collection at each store you sign onto OLIO. 

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