Reporting a Food Waste Hero

How can I send a complaint about a fellow Food Waste Hero?

Please note to report an OLIOer who is not a Food Waste Hero, please use the 🏴 'flag' button on the user's profile.

If you are a Food Waste Hero, please use this FWH Issue Form to make a formal complaint about another Food Waste Hero, or log an issue about your collection.

We will aim to respond within 48 hours. You can choose whether you would like your concern or complaint to be kept anonymous or not. And we will give the volunteer in question the chance to respond to the concern or complaint. As a result of our investigation we may give the volunteer a formal warning, or if warranted, remove them from the platform entirely.

If you are the subject of a concern or complaint we will:
  • Share the concern or complaint raised with you (with permission from the FWH making the complaint)
  • Seek more information from you about the issue or incident
  • If we believe that the concern or complaint is warranted, then we will take action that can range from asking you to stop the behaviour, to removing you from the OLIO platform and ensuring that you stop all your volunteer duties. Any decision we make is final
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