Collection, Cancellations & Returns for OLIO MADE
Collection & Postage
OLIO is all about connecting neighbours and so it’s our hope that the majority of transactions in the MADE section will be between neighbours! However, we recognise that some Makers have particularly unique items for sale, and others live with not many OLIOers near them. Therefore mailing of MADE items is allowed. and we ask you to be aware of the following:
- Payment should be arranged after requesting the item and OLIO does not provide any payment platform or guarantee over the item being posted, and so any shipping is done at the risk of both parties.
- If a food item is prepared in advance rather than being made to order, a label must be provided with all ingredients & allergens in bold.
- Please follow COVID guidelines for no-contact pick ups
Both food and non-food items can be hand-delivered locally by the maker.
Refunds and returns
Items sold on OLIO are subject to a minimum 14 day period in which the buyer can request a refund for any reason. This does not apply to:
- Custom or personalised items (Which could not easily be resold)
- Food or perishable items
- Items that have clear signs of use and can no longer be sold.
You must also offer a refund if the item is:
- Faulty/ Not fit for purpose
- Not as described
- You do not have a legal right to sell the item
For more information please check: https://www.businesscompanion.info/en/quick-guides/good-practice/writing-a-returns-policy#DoIhavetoacceptreturns
Delays and cancellations
You should communicate as quickly and clearly as possible if there will be a delay to a customer’s order, or if a collection time needs to be changed.
If an order is delayed more than once, a full refund should be provided
Disputes that arise should be discussed privately between OLIOers.
If you feel another user has acted improperly during your transaction, or where they may have breached our Terms and Conditions or Acceptable Use policy (LINK), you should report this to OLIO customer service and we may take action as we see fit.