How to share unpackaged food items

When you’re collecting food, you must always check for allergen information. This can be provided in the following ways:

  • packaged products will have a label containing ingredients & allergen OR the name of the item will be indicated on the packaging and the allergen information can be found on OLIO’s allergen page
  • some catering companies or businesses with frequently changing menus/ one-off collections will give you a hard copy of the allergen information


However, if the store offers you loose bakery items, you may collect it if you follow the below instructions:



❌ Try to identify loose, unlabelled bakery items if there is no name for the item on the container or bag.

❌ Share unlabelled loose bakery items more than 24 hours after collecting.*

*Local, independent bakeries may be able to give you a longer timeframe  



✅ Bring bags and ask the store to bag the items for you. If they will not do this, please use either tongs, sanitised hands and/or gloves.

✅ State a generalised title for listings e.g. ‘Variety of baked items’ or ‘Mixed pastries’, please never try to identify what the item is in case you make a mistake or the item has touched another item with other allergens inside.

✅ Make sure that the requester is aware you cannot identify specific products - leave it up to the requestor to identify the products themselves. 


⚠️ Even if it’s clear to you what the item is, please do not state the name in the listing. There is a possibility that you could identify the wrong item, or the item could've touched other items in the bag - and this could cause someone to have an allergic reaction to an ingredient.

Example listing:

if you have any questions, please open a chat in the bottom corner of this page.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.