Handmade policy

Makers and designers 

If you are selling an item in the ‘made’ section of the OLIO app, we expect you or someone in your household to be the ‘maker’ or the ‘designer’ of the item. Maybe you are both the ‘maker’ and the ‘designer’ or maybe you are a mixture of the two.

  1. Makers on OLIO are those selling items they have made themselves, either with their own design or with a template or pattern which has been designed by someone else. 
  2. Designers are those who have their own original designs, templates, patterns or plans but rely on outside assistance or another business in order to physically produce them. 

Everything listed as handmade must be made and/or designed by you, the seller.

The following items are prohibited in the Made section

  1. Digital content
  2. Controlled substances. Click here for more information. 
  3. Weapons & fireworks 
  4. Taxidermy or animal parts (leather products are OK)
  5. Reselling an item handmade by anyone not living in your household
  6. Items which infringe copyright. Click here for more information 
  7. Violent or graphic content
  8. Assembled items

Assembled items, where the individual components are not handmade, should give an overall impression of a design or creativity in their assembly. For example, a gift basket or a hamper may be sold on the OLIO ‘Made’ section, despite being composed of multiple mass produced items, if its composition is clearly a creative process.

Vintage items can only be sold on OLIO as handmade if they have been substantially upcycled, reupholstered, painted, printed or decoupaged.

In addition to our Handmade policy, any items for sale under the ‘Made’ section of OLIO must not be in contravention of our Terms and Conditions or our Acceptable Use Policy. (LINK TBC)

Transparency 

As a handmade seller, you should strive to be transparent about the items you are selling and your business. 

  1. Try to include information about your creative process such as the tools or techniques you use
  2. Use your own words and photographs to describe your items
  3. Communicate kindly, openly and honestly with those asking for more information

If you use production partners in the creation of your item, you should disclose information in the listing process, including:

  1. The name of your production partner(s)
  2. The location of your production partner(s) 
  3. What aspects of your product they have produced

E.g If you are designing t-shirts and require a partner for printing, you should disclose this.

We reserve the right to reject any production partnerships that don’t follow these guidelines.

Ethical expectations

Child/youth labour

  • Production partners must not use child labour. 

Involuntary labour

  • Production partners should not use involuntary labour, including slave labour, prison labour, indentured labor, or forced labour. 

Humane working conditions

  • You must work with production partners who provide humane working hours for their employees and who do not use any form of physical or psychological coercion or intimidation against their workers.

Non-discrimination

  • OLIO has a zero tolerance position against any form of discrimination. 

OLIO cannot guarantee the conditions under which products listed for sale on OLIO were made. OLIO does not audit third-party production partners based on labour or other standards, and we do not require sellers to demonstrate that the materials incorporated into their products comply with the laws in the country or countries in which such suppliers do business. OLIO is not responsible for any production partners chosen by sellers. 

Safety testing 

  • Items sold in the ‘Made’ section of OLIO should comply with relevant safety laws, these differ depending on what you’re making. See here for a comprehensive UK government guide to products that may need certification or testing. 
  • For example, if you are a maker creating children’s toys or fancy dress, your items will need a CE marking. This can be easily self-certified by you, the maker! See here for UK government guidance on what the CE mark is, how to test it and how to label your item with the CE mark. Here, you can find some helpful advice from another craft blog.
  • As the manufacturer, you are solely responsible for ensuring any necessary tests are completed correctly. 
  • The information above is relevant to the UK but this may differ depending on which country you are making and selling in. It is your responsibility to ensure all relevant requirements are met. 
  • Correct labelling shows potential buyers that they can trust your product, and gives you peace of mind knowing your product complies with all safety, health, or environmental requirements