OLIO Made - Payment Policy

OLIO does not provide any in-built payment system for purchasing ‘Made’ items and there are no fees to buy or sell. Payment is completed outside of the app and is a private arrangement between OLIOers. 

Here is some advice for making your transactions as smooth as possible!

BUYERS

Payments

  • Agree on the cost and payment method in writing before confirming the purchase. You can do this via OLIO’s in-app messaging system to avoid disagreements should a dispute arise.
  • Research the maker's profile and ask as many questions as you need to about the items for sale so you know exactly what to expect, especially if it is a higher value item.
  • Payments are safest when face to face and after inspecting the item. We recommend payment should take place at the point of handover and that using cash is often the safest option.
  • When using cash during the Covid-19 pandemic, remember to wash your hands with soap before and after.
  • If using cash is not appropriate or is inconvenient for you, some users may be able to offer secure card payments on the spot or be willing to accept payment via a platform such as PayPal.
  • We don’t recommend providing personal information or sharing payment card details with other users. You should remain alert to the risk of scamming and never hand over money unless you feel 100% comfortable.

Deposits 

  • In the ‘Made’ section, some makers will be offering items where the cost of making is higher, or where they are making each item to order. These makers may reasonably request a deposit for security. Deposits can be taken, but the arrangement is private between you and the makers and will not be enforced by OLIO.
  • Please be alert to the risk of scamming. If you are providing a deposit for an item, ensure it is a reasonable amount, and thoroughly check the maker's profile and ratings. It may be safer to drop the deposit off in person and meet the maker face to face.

Refunds and returns

  • Each maker should have their own refunds and returns policy and this can be communicated in the item description or within conversations. 
  • OLIO will not provide or enforce any refund or return if an item you have purchased is unsuitable or faulty.

Delays and cancellations 

  • Canceling orders is inconvenient for the maker and should not be a regular occurrence. However, we recognise things don’t always go as planned. If you need to cancel we recommend that you discuss this as early as possible with the maker.
  • In some cases, for example, if a baker has already started making a cake you ordered for the next day, or has specifically purchased decorations for it, it may be considerate for you to cover some of their costs if you need to cancel at the last minute. This would be a private arrangement between you and the maker, it is not OLIO’s policy and would not be enforced.

Disputes 

  • Disputes that arise should be discussed privately between OLIOers.
  • If you feel another user has acted improperly during your transaction, or where they may have breached our Terms and Conditions or Acceptable Use Policy, you should report this to OLIO customer service and we may take action as we see fit. 


MAKERS

Payments

  • Agree the cost and payment method in writing before confirming the purchase. You can do this via OLIO’s in-app messaging system to avoid disagreements should a dispute arise. 
  • We recommend payment should take place at the point of handover and that using cash is often the safest option.
  • When using cash during the Covid-19 pandemic, remember to wash your hands with soap before and after.
  • We request that you do not ask the buyer to pay for the item before they pick it up.
  • You may be able to offer the buyer a card payment transaction on the spot. These are a safe alternative to using cash and the devices can be easily purchased from a number of companies.
  • If you are using Paypal, ensure that the money has been processed and is in your account before you hand over the item. Paypal has some internal security but this does not cover all transactions and can be circumvented if the buyer uses the ‘Family and Friends’ payment function.

Deposits 

  • You may be offering custom designs or made-to-order items where you would like to request a deposit from the buyer for security. This should be arranged by you and is your responsibility. 
  • The deposit should be a reasonable amount and should be returned as soon as possible if you are unable to fulfill the order. 

Postage

Please do not post items or request that items are posted to you as OLIO is focused on connecting local communities. Posting items can also lead to a higher risk of scamming.

Refunds and returns

Make it clear in your listings or in in-app conversations with buyers what your policy on refunds or returns is. If something unexpectedly breaks or is not as expected, you should aim to work with the buyer to come to an agreement that is suitable for both of you.

Delays and cancellations 

You should communicate as quickly and clearly as possible if there will be a delay to a customer’s order, or if a collection time needs to be changed.

Disputes 

Disputes that arise should be discussed privately between OLIOers.

If you feel another user has acted improperly during your transaction, or where they may have breached our Terms and Conditions or Acceptable Use Policy, you should report this to OLIO customer service and we may take action as we see fit.