Lost or missing messages: Accessing your archived messages
If certain messages or conversations are missing from your inbox, there are 3 possible reasons:
1. The messages are archived or saved for later
To access your archived messages:
- Go to Messages section of the app
- Tap the 'filter' icon in the top left-hand corner
- Tap 'Include archived messages'.
- Return to your messaging inbox and you will be able to see all your archived messages.
To archive a conversation, swipe left on the conversation from within the messages inbox
2. You have two accounts on OLIO and have logged into the wrong one by mistake
- To log into your other account, first log out by tapping the menu icon ≡, then go to Account then log out.
- Then you will be able to log in again (NB don't sign up again)
3. The other user has deleted their account/their account has been deleted and so all the messages are gone
- If the above options do not help you to find the message, it's likely that the other user has deleted their account.
- This is more likely with new accounts so we recommend looking at a profile before sharing.