Is requesting delivery/postage allowed on OLIO?

OLIO is intended to connect local communities. See below for our policy on posting items on OLIO.

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Free sharing (food & non-food)

Please do not request delivery or postage for FREE items on OLIO. If you do it may result in your account being suspended.

  • Postage fees can be costly and defeat the point of sharing for free in your neighbourhood.
  • OLIOers who give away items don’t want to be “a delivery service” . When they’re asked to mail items, it puts them off giving on OLIO. 
  • Scammers could request postage money and never send you the item. 

If you are unable to pick up items due to difficult circumstances, you can:

  • Ask a friend or neighbour to collect for you
    • make sure you tell the OLIOer exactly who is collecting
  • Add a 'wanted' listing and people can respond at their own discretion:
    • click the "+" in the app & choose "wanted"
    • explain you're unable to collect in the listing description

OLIO Made (food & non-food)

OLIO is all about connecting neighbours and so it’s our hope that the majority of transactions in the MADE section will be between neighbours! However we recognise that some Makers have particularly unique items for sale, and others live with not many OLIOers near them. Therefore mailing of MADE items is allowed. However we would ask you to be aware of the following:

  • Payment should be arranged after requesting the item and OLIO does not provide any payment platform or guarantee over the item being posted, and so any shipping is done at the risk of both parties.
  • If a food item is prepared in advance rather than being made to order, a label must be provided with all ingredients & allergens in bold.

Both food and non-food items can be hand delivered locally by the maker.

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